Inspirations for You.
For over two decades, one of the most rewarding aspects of my career has been inspiring and motivating my teams. Each day, through our daily briefings, I shared a vision of what is possible, empowering both my team and myself to excel.
My unwavering passion for inspiring others has been a driving force behind our success, leading my teams to achieve numerous international accolades, including the prestigious Forbes Five-Star rating.
Through this Spa & Wellness Blog, I aim to continue inspiring spa professionals to reach new heights of success. My goal is to spark ideas and actions that will naturally elevate and enhance your spa.
Take a productive break to read and enjoy these insights. Allow yourself to reflect, review, and refine your vision, paving the way for even greater success in your spa journey.
Complaint Management for Success.
At the start of my career, I used to feel relieved when I could turn to a manager to handle guest complaints. Over time, with training and experience, I gradually learned how to communicate with unhappy guests and manage challenging situations effectively.
Complaints are a natural aspect of any business, including the spa industry. While spas aim to offer relaxation and rejuvenation, occasional mishaps can lead to unsatisfied customers. I realized that how spa teams and managers address these issues can greatly impact their reputation and success. Through my journey, I came to appreciate the importance of efficient complaint resolution in spas, allowing me to handle complaints gracefully and even convert unhappy guests into loyal ones.
Relaxation Lounge for Success.
The most unique relaxation room I have ever been in was in Bali. I had it all by myself, undisturbed and connected with nature. That, of course, was pure luxury and is not what most Spas can offer their guests. But I like to think back to this memorable experience I was able to enjoy as it has inspired me throughout the years to deliver to our guests what I was experiencing: calmness, the beauty of the surroundings, allowing me to destress, just to be and enjoy the moment.
This lawn in Bali, where I could enjoy some time following the treatment, listening to the sounds of nature, and connecting to nature, made me very emotional...
Excellence for Success.
What is actually excellence? - For me, excellence is the quality of being outstanding or extremely good at something. It is the continuous pursuit of improvement and the commitment to deliver the best possible results consistently. From experience, I can tell you it requires lots of dedication, hard work, and a willingness to push beyond one's limits. Striving for excellence in all areas of life will eventually lead to personal growth, career advancement, and a sense of fulfillment.
Achieving excellence in the workplace requires a lot. The hardest is the consistency. But for many of my team members, it has become natural and easy to apply daily - with practice and daily encouragement.
Birthday Celebrations for Success.
I LOVE celebrating my birthday! How about you? - It’s that one day in the year when I allow myself to pamper myself from wake-up to falling asleep. And yes, even me who has worked for so many years in Spas, I still feel in awe when my husband surprises me with a massage or a facial on that day.
But often our guests don’t wait for someone to offer them a Spa experience, but nowadays they plan for their special day and make sure they spoil themselves! - No matter how these birthday guests make it into our Spa, there is one expectation: they want to feel special, loved, and celebrated! So the question is if your Spa ready to cope with these expectations?
Towels for Success!
Recently a towel supplier connected with me via LinkedIn, wondering if I may answer 3 questions. Supportive as I am, I accepted. Why, you may ask… well, shortly before the call I asked myself this question: why had I accepted this meeting? No matter, it was too late to cancel by now.
The lovely lady, who was just getting into the high-end towel business, wanted to gain some insights on the luxury guest and the decision process of a well recognized Hotel and Spa.
